Complainer or Dynamite Thrower
I heard a story once that an old man invited his young neighbor to go fishing. The young neighbor was very interested and agreed to go the next day. The next morning the old man arrived at the young man’s house with a boat in tow. The young man got into the truck and was very excited about the prospect of catching fish that day. When they arrived at the lake, the boat was unloaded. The young man noticed that the old man had no fishing fear. He only had an old cloth bag with him. He didn’t think much about it. When they arrived at a certain spot, the old man turned the motor off and anchored down. The old man reached into the bag, pulled out a stick of dynamite, lit it, and threw it out into the lake. BOOM!!! The young man was horrified and scared to death. Fish were floating all over the lake. The young man was mortified at the old man’s fishing technique. “You can’t do that! That is illegal! You will get into a lot of trouble for doing that!”, exclaimed the young man. The old man pulled out another stick of dynamite, lit it, and handed it to the young man. “You gonna fish or complain.”
How many times in our lives are we faced with situations with very few options? We can go with the flow or do something that is out of the ordinary. Sure, we could do things the same way we have done it for years and complain about it or we could decide to try something different.
In the medical billing field, I have seen too many people make the decision to just keep doing things the same way they have done it for years. The problem is that the medical billing field experiences so many changes each and every year. What was appropriate billing last year has been changed in the current year. If your billing personnel are not keeping up with the changes, it could cost you thousands of dollars each year. Ensure that your billing personnel are receiving the training they need. Another option is to utilize a medical billing company who utilizes resources to ensure that the medical billing process is current and up to date. I realize that using billing inhouse personnel is how you have performed your billing for years, but if you are faced with a situation where you are without billing personnel for whatever reason, instead of complaining about it, make the decision to be a dynamite thrower…choose an outside billing company like Mediclaim Services.